At House Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information that is reasonably necessary for us to provide our cleaning services, including:
Full name
Address of the service location
Phone number and email address
Payment information (if applicable)
Booking details and service preferences
Information you provide when you contact us, submit forms, or use our website
We collect personal information in several ways, including:
When you contact us via phone, email, or online booking forms
When you visit and interact with our website
Through third-party service providers (e.g. payment platforms)
When you provide feedback or testimonials
Your personal information is used only for purposes directly related to our services, such as:
Confirming and managing bookings
Communicating with you about your service
Processing payments and issuing invoices
Sending important service updates or follow-up communications
Responding to enquiries, feedback, or complaints
Improving our services and website functionality
We may disclose your personal information to:
Our trusted staff and contractors to carry out cleaning services
Service providers who help operate our business (e.g. invoicing, payment gateways)
Legal or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage methods, access controls, and encryption where applicable.
However, no data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee the security of information sent to or from our website.
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete.
To make a request, please contact us using the details at the end of this policy.
Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to help us understand user behaviour and improve website performance. Cookies do not collect personally identifiable information.
You can manage cookie preferences through your browser settings.
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the effective date clearly stated.
If you have any questions about this Privacy Policy, would like to access your personal information, or make a privacy-related complaint, please contact us through our form.