Privacy Policy

At House Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Information We Collect

We may collect personal information that is reasonably necessary for us to provide our cleaning services, including:

  • Full name

  • Address of the service location

  • Phone number and email address

  • Payment information (if applicable)

  • Booking details and service preferences

  • Information you provide when you contact us, submit forms, or use our website

 

2. How We Collect Information

We collect personal information in several ways, including:

  • When you contact us via phone, email, or online booking forms

  • When you visit and interact with our website

  • Through third-party service providers (e.g. payment platforms)

  • When you provide feedback or testimonials

 

3. How We Use Your Information

Your personal information is used only for purposes directly related to our services, such as:

  • Confirming and managing bookings

  • Communicating with you about your service

  • Processing payments and issuing invoices

  • Sending important service updates or follow-up communications

  • Responding to enquiries, feedback, or complaints

  • Improving our services and website functionality

 

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our trusted staff and contractors to carry out cleaning services

  • Service providers who help operate our business (e.g. invoicing, payment gateways)

  • Legal or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage methods, access controls, and encryption where applicable.

However, no data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee the security of information sent to or from our website.

 

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, out-of-date, or incomplete.

To make a request, please contact us using the details at the end of this policy.

 

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to help us understand user behaviour and improve website performance. Cookies do not collect personally identifiable information.

You can manage cookie preferences through your browser settings.

 

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any personal information.

 

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the effective date clearly stated.

 

10. Contact Us

If you have any questions about this Privacy Policy, would like to access your personal information, or make a privacy-related complaint, please contact us through our form.